What This Policy Covers
When you create an account, send a support message, or use DANA, OVO, GoPay, or QRIS around wallet activity, we may collect the details needed to verify you and keep the record accurate. That can include your name, contact number, login time, device model, browser type,
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IP address, and the message you send us. We use that data to handle access, security checks, dispute handling, and service notices, then we keep it only for as long as needed for those purposes. If you remove consent where local law allows, we will check
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whether any record must stay for legal duty or fraud prevention. If you open the site from Bandung on mobile, the same policy still applies across web and app paths. Any access or eligibility decision depends on local law and is available only where local law
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permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.